If we are closed and you have an urgent problem you have a number of options. Find out more about what to do during emergencies below.

If we are closed and you have an urgent problem you have a number of options. Don't forget you can order postal testing kits at any time by visiting here

Our emergency walk-in criteria:

  • I have painful genital ulcers and/or need repeat medication. (Herpes)
  • I have pelvic pain
  • I need emergency contraception
  • I have had unprotected sex in the last 72 hours with someone at high risk of HIV and may require PEP
  • I am currently taking PEP
  • I am here for syphilis treatment
  • I have been sexually assaulted
  • I am 16 or under
  • I have been diagnosed with an STI via online or another service and require treatment.
  • I have pain in my testicles
  • IUD/S Problems: Pain/bleeding/lost threads
  • Implant Problems (including pain/altered sensation with implant, redness, swelling, oozing with implant, or unable to feel implant)

Emergency contraception


If you have had unprotected sex and need emergency contraception, you can walk into most axess clinics under the urgent criteria or find your local pharmacy here. Check your local axess clinic open hours for availability of walk-in clinics here.

PLEASE NOTE: Not all pharmacies offer emergency contraception for free so we advise that you call first to find out. Emergency contraception is also available from GPs, NHS walk-in centres and A&E departments - although there may be long waiting times.

Post Exposure Prophylaxis (PEP)


If you think you have been exposed to HIV within the last 72hrs don’t wait for us to be open, go straight to A&E. The sooner you start taking it the more likely it is to prevent HIV.

For more information on PEP please visit the Terrence Higgins Trust Website here

Urgent problem or pain


If you are in pain or have an urgent problem that cannot wait until clinic is open please contact your GP or local walk-in centre. Note there may be another clinic of ours open in a different area. Click here to search for our clinics.