Due to the current ongoing COVID-19 outbreak in the UK and the recent announcement asking for people to stay at home, all our services are severely affected. We are restricting face-to-face consultations to essential services only, services are running but you must phone before attending.

Online services

All axess areas now have access to the full range of online services, including:


All routine appointments will be cancelled and we will be in touch shortly. For people living with HIV please see below.
We are exploring ways to undertake telephone/virtual consultations.


For people currently taking part in the IMPACT PrEP study we are exploring ways to maintain your treatment and will contact you soon. Please see the PrEP page HERE for more information.

Clinic locations

All our smaller satellite clinics are not running, we will try to maintain our main clinic hub services as below.

All services will be offering a very restricted service for urgent problems only.

Please phone 0300 323 1300 to speak to our team before attending any of our clinics

Liverpool - A restricted appointment only service will be running Monday-Friday - please phone ahead before attending, you cannot enter the Royal Liverpool Hospital building without an appointment - EASTER - we will running a phone triage service on Good Friday and Easter Monday from 09:00 to 16:00

Warrington - Please ring 0300 323 1300 (Lines open 9 am to 1 pm) and you will be triaged to an appropriate service / appointment

Halton - Appointment only - please phone ahead before attending (Lines open 9 am to 1 pm)

Widnes - Clinic is closed until further notice - Please contact Halton service

Crewe - Telephone appointments available, if after your telephone appointment you need to be seen at clinic we will arrange a time for you to attend.

Macclesfield - Telephone appointments available, if after your telephone appointment you need to be seen at clinic we will arrange a time for you to attend.

For people living with HIV please see advice here:-

If you need EMERGENCY CONTRACEPTION you can now get this online from our digital partnersSH:24. Alternatively, please use our service finder to locate a pharmacy near you that can provide this:-

PLEASE, PLEASE, Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy, hospital or attend the clinic.

see for further NHS COVID-19 information

What should I do if my IUD / IUS (coil) or Implant is due for changing & I can’t get an appointment during the COVID 19 crisis?

This is a summary of a guidance produced by the Faculty of Sexual & Reproductive Healthcare of the Royal College of Obstetricians & Gynaecologists on 20th March 2020

There is no evidence that leaving an IUD, IUS or Implant in for longer than its licence is harmful. Most methods can be used for longer than their licence, with a very small risk of pregnancy. If you are worried, please use additional precautions.

IUS (hormone coil) for contraception:

Mirena or Levosert

can be left for up to 6 years regardless of how old you were when it was inserted. After this, use additional precautions

if you were aged 45 or over when you Mirena / Levosert was inserted, it can be left until you are post-menopausal or aged 55 with no need for additional precautions.

Jaydess - additional precautions required after 3 years

Kyleena - additional precautions required after 5 years

IUS for heavy periods

Your device can stay in place for as long as it is controlling your bleeding. There is no need to have it replaced unless your bleeding returns.

If you have a sudden change in your bleeding pattern, you may need further investigation before it is changed; please contact your surgery for advice.

Mirena for HRT

Can be used for 5 years without replacing

After 5 years, a combined HRT preparation should be used until the device can be replaced.

IUD (copper coil)

If you were aged 40 or over at insertion:

ANY copper IUD can be retained until after the menopause (2 years after your last period if you were under 50 when you had your last period, or 1 year after your last period if you were 50 or older when you had your last period).

It doesn’t matter whether it is a 5 or 10 year device.

If you were aged under 40 at insertion:

10 year devices can be left for 12 years, you should use additional precautions after this time

5 year devices - additional precautions required after 5 years

10 year devices in the UK are: TSafe380A, TSafe380QL, TT380Slimline

All other UK devices have a 5 year licence, including the Nova T 380, Mini TT380 Slimline & GyneFix

If you are not certain whether it is a 5 or 10 year device, please contact whoever inserted it, or if this is not possible, err on the side of caution and use extra precautions after 5 years.

Nexplanon Implant

Can be left for 4 years.

If you need to arrange additional contraception, please contact us and we will arrange a telephone appointment with you to discuss your needs.

Please note that we do not provide the IUS for heavy periods or HRT purposes.